Privacy Policy

CBS Clutch & Brake Specialists (“CBS”, “we”, “us”, “our”), part of the Motus Group, is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”). This Privacy Policy explains what information we collect, why we collect it, and how we handle it.

1. Information we collect

When you interact with our website, book a service, or contact a branch, we may collect:

• Identity and contact details (name, email address, mobile number)
• Vehicle details (registration, VIN, make, model, year, mileage)
• Booking and service history (preferred date, branch, work performed)
• Approximate location information when you use the store locator (with your consent)
• Messages and reviews you submit via our forms
• Standard technical information your browser sends (IP address, device type)

2. How we use your information

• To process and confirm service bookings
• To contact you about your vehicle, quotation, or scheduled work
• To maintain accurate service history records for warranty and safety purposes
• To respond to enquiries submitted via the contact form
• To improve our website, services, and branch operations
• To comply with legal and regulatory obligations

3. Lawful basis

We process your personal information on the basis of your consent (e.g. when you submit a booking), to perform a contract with you (e.g. carrying out a repair), to comply with the law, and where we have a legitimate interest (e.g. operating and securing our website).

4. Sharing

We do not sell your personal information. We may share it with:

• Other companies within the Motus Group where necessary for service delivery
• Authorised service providers (e.g. hosting, email, mapping) acting on our instructions
• Regulators, insurers, or law enforcement where required by law

5. Retention

We keep your personal information only for as long as needed for the purposes set out above and to satisfy any legal, accounting, or reporting requirements. Service history records are retained longer to support warranty and safety claims.

6. Security

We take reasonable and appropriate technical and organisational measures to protect your information against loss, unauthorised access, and misuse. Access to our admin systems is restricted to authorised staff.

7. Your rights

Under POPIA you may, on reasonable notice:

• Request access to the personal information we hold about you
• Request correction or deletion of inaccurate or outdated information
• Object to processing or withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator of South Africa

8. Cookies

We use a small number of essential cookies to operate the website (e.g. remembering your theme preference and saved branch-locator location). We do not use advertising cookies.

9. Contact us

For any privacy-related request, contact us at verensia.vermaak@motusparts.co.za or call 011 879 6000.

This policy operates alongside the Motus Group Privacy Statement and POPIA notices linked in the footer below.